Help centre
Step-by-step answers for suppliers selling through ISP Catalogue: getting verified, products, orders and shipping, and payments.
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- Register and get verified
Tell ISP about your company and upload the documents asked for. ISP checks them against the official registers, normally within 2 working days. - Upload many products with a spreadsheet
Download your category’s template, fill in one row per product (and per variant), and upload it with its images and certificates. Rows that pass become drafts. - Ship an order, in full or in parts
Record each shipment with its quantities, ship date, bill of lading number, packing list and commercial invoice. An order can ship in several parts. - When ISP pays you
ISP pays 30% of an order’s value within 3 days of your confirming it, and 70% of each shipment’s value within 7 days of recording it.
Topics
Getting started
Products
Orders and shipping
Payments
Notifications
Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.