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For suppliers · Orders and shipping
Ship an order, in full or in parts
Record each shipment with its quantities, ship date, bill of lading number, packing list and commercial invoice. An order can ship in several parts.
Where: Supplier portal → Orders → an order → Record a shipment
Steps
- Open the confirmed order and select Record a shipment.
- Enter how many of each line ship now: all that is left, or part of it.
- Enter the ship date and the bill of lading number.
- Upload the packing list and commercial invoice (both needed) and, if you have one, the certificate of origin. Wait for each to be checked.
- Select Record a shipment. The order shows Part shipped until everything has gone.
Good to know
- Your documents go to ISP only. ISP issues the buyer’s documents in its own name.
- A file sent with an earlier shipment can’t be sent again.
- ISP pays 70% of each shipment’s value within 7 days of your recording it.
Questions
I entered the wrong bill of lading number
Don’t record a second shipment. Write to support with the order and the correct number.
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Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.