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For suppliers · Payments
When ISP pays you
ISP pays 30% of an order’s value within 3 days of your confirming it, and 70% of each shipment’s value within 7 days of recording it.
Where: Supplier portal → Payments from ISP
Steps
- Open Payments from ISP to see what is to be paid and what has been paid.
- Each payment shows its order and whether it is the 30% on confirmation or 70% of a shipment.
Good to know
- Payments go to your approved bank details. A change to them is confirmed by ISP before it is used.
- If ISP cancels an order, nothing more is paid for it.
Questions
A payment hasn’t arrived
Check that the shipment was recorded with its bill of lading, and that your bank details haven’t changed recently: a change is confirmed before payments go to it.
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Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.