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For suppliers · Orders and shipping
Confirm an order request
ISP is the buyer. Confirm each order request within 2 working days, with the day you plan to dispatch it.
Where: Supplier portal → Orders
Steps
- Open Orders and choose Needs action.
- Open the order request and check its quantities and prices.
- Enter the planned dispatch day and confirm.
- If you can’t make it, select Can’t fulfil and say why. ISP will contact you.
Good to know
- Confirming accepts the quantities and prices shown.
- ISP pays 30% of the order’s value within 3 days of your confirming it.
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Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
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