Help centre
Step-by-step answers for UK businesses buying through ISP Catalogue: finding products, ordering, deliveries and billing.
Results for “delivery”
- Company details, delivery addresses and buying settings
Keep your delivery addresses up to date, and choose whether orders need a purchase order number, a cost centre or an Approver’s sign-off. - Place an order request
Your basket becomes one order request for each supplier, under one checkout reference. Choose where it goes, check the delivery price, add your references and choose how you’ll pay. - Credit limits and trade accounts
Trade accounts and credit limits aren’t offered at the moment: pay a deposit or in advance. - Invoices, credit notes and paying
The suppliers’ invoices (issued by ISP Catalogue as their agent), credit notes and requests for payment in advance are listed with what is still to pay. Pay ISP Catalogue by bank transfer, quoting the reference. - Payment options: a deposit, or in advance
Pay a 30% deposit when you place an order, with the 70% balance before it is dispatched, or pay in full in advance. Trade accounts aren’t offered at the moment. - Prices, price breaks and import duty
Your prices include ISP’s commission. The unit price drops at set quantities, and the basket estimates UK import duty from each product’s HS code.
Topics
Getting started
Finding products
Ordering
Orders and deliveries
Billing and credit
Notifications
Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
Ask Indi, ISP’s automated assistant
Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.