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For buyers · Ordering

Approve or reject a checkout

If you are an Approver, checkouts over your company’s approval threshold wait for you before they go to ISP.

Where: Partner portal → Approvals

Steps

  1. Open the Partner portal and select Approvals.
  2. Check each checkout: its reference, amount and when it was placed.
  3. Select Approve, or write a comment for the buyer and select Reject. A comment is needed to reject.

Good to know

  • You can’t approve your own checkout: another Approver must.
  • The buyer is emailed either way, with your comment.
  • A checkout not approved within 48 hours lapses, and its stock is released.
  • You can be told by email or WhatsApp when an approval is waiting.

Questions

I can’t see Approvals

Only your team’s Approvers can approve. Ask an Admin to give you the Approver role under Team.

Did this help?

Still need help?

Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).

Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.

Email contact@ispcatalogue.com

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