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For buyers · Billing and credit
Ask for a credit limit
Tell ISP the limit you’d like and attach your latest accounts. ISP decides and emails you.
Where: Partner portal → Billing → Credit limit
Steps
- Open Billing and find Credit limit.
- Enter the credit limit you’d like, in pounds.
- Attach your latest accounts (PDF, JPEG or PNG, up to 10 MB each) and wait for each to be checked.
- Add anything ISP should know, then select Send to ISP.
Good to know
- Only your team’s Admins can ask ISP for credit.
- ISP may approve a lower amount than you ask for. You’re emailed when it is decided, and the decision shows under Billing.
- One request can wait at a time. Withdraw it to ask again.
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Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
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