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For buyers · Orders and deliveries
Track an order
Each order request shows where it stands (Requested, Confirmed, Shipped, In transit, Delivered) and ISP’s documents for each shipment.
Where: Partner portal → Orders
Steps
- Open the Partner portal and select Orders.
- Open an order request to see its lines, your references and its stages.
- Under Shipments, download ISP’s commercial invoice and packing list for each shipment, and see its bill of lading number.
Good to know
- An order that ships in more than one part shows Part shipped until everything has gone.
- Delivered is set by ISP once the goods arrive.
- If ISP has to cancel an order, it shows Cancelled with the reason.
- You can be told by email or WhatsApp when an order is confirmed, shipped or delivered.
Questions
My order has shown Requested for days
Suppliers have 2 working days to confirm. If they can’t, ISP contacts them and keeps you informed.
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Still need help?
Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).
Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.