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Ask Indi, ISP’s automated assistant

Indi answers questions about how ISP Catalogue works, from ISP’s help articles. It is automated and keeps conversations for 90 days. When ISP turns it on, Indi can also look up your own orders, invoices and shipments.

Where: Help → Ask Indi

Steps

  1. Open Help and select Ask Indi, or select Ask Indi at the top of the portal.
  2. Type your question and select Ask Indi.
  3. Check the help article Indi names under its answer. If you still need help, email ISP: the address is under every answer.

Good to know

  • Indi is automated. Its answers come from ISP’s help articles and glossary, and may be wrong.
  • Until ISP turns it on, Indi can’t see your account. When it is on, Ask Indi says so at the top, and Indi can look up your own orders, invoices, payment requests, shipments and application to answer you, as your screens show them. It reads them as you, so it never sees another company’s records.
  • Indi never sees or gives names, contact, bank or registration details, or documents, not even your own: it tells you which screen shows them.
  • Under an answer that used your records, Indi says which kinds it looked at, for example “Indi looked at your orders to answer this”. Each look-up is recorded in ISP’s audit log, by reference only.
  • Don’t share contact details, bank details or passwords. A question with contact details in it isn’t sent.
  • ISP keeps your questions, Indi’s answers and which records it looked up (by reference only, never what they said) for 90 days to improve its help. They are deleted earlier if your account is deleted. If you were signed in, you can ask ISP for a copy.
  • If Indi isn’t available, ISP can always help by email.

Questions

Is a person reading my questions?

Indi answers on its own. ISP may read past conversations, for up to 90 days, to improve its help articles.

Can Indi see my orders?

Only when ISP has turned this on: Ask Indi then says so at the top. Indi looks up only your own records, as your screens show them, never another company’s. If it can’t find a reference in your records, it says so, and the page for it shows everything.

Can Indi change anything on my account?

No. Indi only reads and answers. It can’t refund, cancel, change a date or contact anyone for you. Anything on your account is done by you in the portal, or by ISP.

Did this help?

Still need help?

Check the article for your task first: most say what to do when something goes wrong. If you still need help, email us with the details and any reference (such as ORQ-2026-00012).

Ask Indi, ISP’s automated assistant

Support is available every day, 08:00–22:00 UK time. We reply within 24 hours.

Email contact@ispcatalogue.com

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